Frequently Asked Questions

Upload your files, forward your Etsy order emails to your shop's OrderFiles address, and add your download link to your Etsy listing as a PDF or text file. Each order email verifies the purchase, so your customer unlocks their downloads with their order number or email.

Etsy allows up to 5 digital files per listing, with a maximum of 20MB per file. OrderFiles delivers files up to 5 GB each — 250× Etsy's cap — with 50 GB of storage and 100 GB of delivery per month. That covers a serious catalog, and if your shop outgrows it, we work with you directly.

You can, and Etsy allows it. For one small file it's fine. But a Drive link opens for anyone who has it, buyers get stuck on "request access", and every past buyer's link breaks if you move the folder. OrderFiles checks each buyer's Etsy order number or email before anything downloads, keeps your folders, and stops downloads for an order you cancel after a refund.

Yes, a credit card is required to start your trial, but you won't be charged during the 14-day trial period. Cancel anytime before the trial ends.

Yes, cancel anytime from your account settings. No questions asked, no cancellation fees. Your files and products are preserved for 30 days after cancellation.

The download page shows your shop name and product name. The URL includes your shop name for a professional, branded experience.

Customers enter their Etsy order confirmation number or email address on the download page. OrderFiles verifies the purchase before granting access to your files.

Yes. Connect your Shopify store in your OrderFiles settings and new orders sync automatically. No email forwarding needed. Buyers unlock their downloads the same way: with their order number or email.

Your subscription starts at €9/month — the founders deal launch price, every feature included. That price stays yours for as long as you stay subscribed; new subscriptions will later be €19/month. Cancel before the trial ends and you pay nothing.

No. OrderFiles is an independent service, not affiliated with or endorsed by Etsy, Inc. It works alongside your Etsy shop using the order confirmation emails you forward.

Email support@orderfiles.app. A real person reads every message and replies, usually within one business day.

You get 6 months notice. After wind-down, buyer download pages stay live for a further 6 months, so your customers keep getting their files. And you can export everything — your shops, products, orders, and files — from Settings at any time.