Contact us
No ticket systems, no chatbots. Email us and a real person reads it.
Support
Email support@orderfiles.app for anything: setup questions, billing, bugs, or feedback. We answer every email, usually within one business day.
To help us help you faster, include your shop name and, for order issues, the order number.
Bought something?
If you purchased a digital product and can't reach your files, email us with your order number and the shop you bought from. We'll get you sorted.
Privacy and data requests
For questions about your data or to exercise your privacy rights, email privacy@farhorizons.io. See the privacy policy for details on what we collect and why.
Before you email
The getting-started guide covers Etsy and Shopify setup, and the FAQ answers the most common questions. Service issues show up on the status page.
OrderFiles is built and operated by Far Horizons OÜ, an Estonian company.